For wholesale sales inquiries, please contact sales@understood.com

42 Grant Avenue
White Plains, NY
914.949.1702

NOT OPEN TO THE PUBLIC
NOT A RETAIL LOCATION


Most in-stock orders are shipped out via UPS within 5 business days of the order being received.

Please inspect your products upon receipt!

Returns on unused merchandise are accepted within business 15 days of purchase when accompanied by a Return Authorization Number (RMA) number. Please contact us at sales@understood.com to arrange authorization. Buyer is responsible for return shipping and all returned items may be subject to a 10% re-stocking fee.

Only unused, unopened items may be returned for credit. If you attempted to install, fire, wear or wash an item it is considered used.

Any package received without an RMA number will be refused and returned at the buyer's expense. Any products returned to Understood that do not meet our return requirements will also be returned at the buyer's expense.

Exchanges on unused merchandise are available for up to 15 days from purchase date and limited to available stock on hand. Please contact us at sales@understood.com to arrange authorization. Buyer is responsible for return and re-shipping costs for exchanged items.

Cancellation of placed orders is available for up to 5 business days from purchase date if order has not shipped. Shipped orders are not able to be canceled and are subject to our return policy and any applicable fees. Please contact us at sales@understood.com to arrange authorization.

 

All refunds will be made to the original purchase's funding source.